Sorry It’s Not Working For You
I do my best to improve the plugin and ensure that it works smoothly, but there are so many usage patterns and software configurations that there’s always going to be a fraction of users who have difficulties.
But… Maintaining a Plugin Takes Time and No One Gives Anything Back!
At the time of writing this, there have been over 20000 downloads and I’ve received a mere $25 in donations. That equates to an hourly rate well under 10 cents.
I used to analyze CSV files, log into people’s dashboards, and write long emails, but I barely ever got a thank you let alone a donation.
Reality Check: Free Plugins Are Not Really Free
The reality is that they either cost the developer’s time, or they cost you your time/money. Since the WordPress community is largely one of taking the developer’s time for granted, get used to more and more developers not bothering with helping you.
You’re Not My Customer Unless You Pay Me So Drop The Attitude
It’s hard to believe, but I occasionally get angry/threatening/bullying messages from people as if I owe them something because my plugin doesn’t work perfectly.
I Gave You A Gift.
If it doesn’t work, then sorry, but I don’t owe you another gift (of my time). You took a punt on my plugin because it was free. If it doesn’t work, then too bad, go pay for plugin or hire a developer to make you one. Harassing me is beyond rude and totally ridiculous. When was the last time you harassed someone who gave you dozens of hours of their time for free?
I clearly state all over my documentation that you should have a full backup of your site so that you can recover from any issues quickly. That advice is true for WordPress in general and has nothing to do with the quality of my code. Please don’t come to me with a story of you wasting 10 hours of your time. It’s your own fault for not having a backup.
So… How Can You Solve Your Problem?
Firstly, if you don’t want to waste time, just go and buy a commercial CSV plugin. In an ideal world you’d use my plugin and donate $10, but in reality no one does that so I can’t devote much time to improving it and instead you’ll probably have to fork out $100+. Shame, but that’s the short sighted nature of the WP community these days.
If You’re A Developer…
Solve it yourself! Most of you are being paid to solve problems for your clients and you’re trying to do so with my plugin (my labour!). Don’t expect me to do your job for you. Most of the time problems are related to your development or your server config anyway.
This is an open source project. If it doesn’t work for you, then fix it, and send your improved version of the code back to me so that others can benefit.
If You’re Not A Developer…
I can’t teach you to program or how to manage your server or how to diagnose problems. If you just want plug and play, then try a different plugin. Consider buying one for $100+.
If for some reason you really love my plugin and must get it working, then perhaps you should consider contacting your developer.
Think This Page Is Over The Top?
Try mowing your neighbours lawn for free for 12 months, and then have him complain about the quality of the job you do…
Thank You To Those Who Have Donated!
There aren’t many of you, but thank you again.
If anyone else appreciates my plugin and would like to invest in its future, please make a contribution here: